Grant unlocking privileges

Any users who have unlocking permissions must generate their own unique user key. After generating keys, a System Administrator or Support staff member can grant unlocking privileges. User-specific keys are an extra level of security that we’ve implemented to better protect your patient information. Use the following instructions for granting unlocking privileges to users at your organization.

After the user has generated his or her key by following the steps in Request unlocking privileges, you can grant them unlocking privileges.

1. Use your own key to unlock Clinical Analytics.
2. From the Home page, select System Administration, then select the Users tab.
3. Find the user who needs unlocking privileges.
4. In the Actions column of that user, hover over the gear icon to expand the options, then select Manage Encryption Keys.
5. Check the boxes for the facilities you wish to give access to.
6. Click Submit.

The user can now unlock Clinical Analytics using his or her user-specific key and password.